Consistency is a similar concept. A good receptionist requires having a pleasing personality who is easily approachable. Many businesses underestimate just how important a receptionist can be. So, looking at a guide like. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. “Patience is a virtue” – but it’s also a personality trait. Talks about things that they are passionate about, both within their career and in their personal life. The integration is limited to the 4 fields Clio Grow allows Abby Connect access to post to. People who are tech-savvy tend to pick this sort of thing up fairly quickly. A receptionist is like the cover of the book in your company. #400 When interviewing potential receptionists, ask questions that reveal more about their outlook and personality as well as their previous experience and skills. This kind of environment requires a higher emotional intelligence than most other jobs. This shows you respect for their presence and are glad to have them. The receptionist is therefore expected to possess the following qualities: 1. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. If you are recruiting a receptionist then you will probably have some questions already in mind specific to the business you run. It’s important to know the vital qualities of a receptionist. Remember, you are looking to learn more about both the skills of any prospective receptionists and their personality. How can you tell if your receptionist candidate is tech-savvy? In fact, they are must have qualities for all front office employees. Characteristics of an Awesome Receptionist. They’ll need to make some difficult decisions in order to keep things running smoothly and have a good understanding of basic business practices. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way. Great phone skills are another of the most crucial qualities of a good receptionist in a hotel! The receptionist's ability to create a good first impression is an important component of the business's overall success. This is vital. Your receptionist is often the “first point of contact” prospects and customers have with your business. Do they have people skills and thrive on communication? Start your preparation right now! Being friendly and polite is a quality that can be learned, but it is also a characteristic that comes naturally to some people. Naturally, a receptionist should have excellent verbal communication skills. This is for receptionists who are manning the service delivery/business development main desk at premium-calibre entrepreneurial type IT companies, while others are doing their … This integration allows for Abby Connect to send call information from prospective (new) clients into your Clio Grow Lead Inbox for tracking, follow-up and to help begin the full intake through their system. It makes sense to hire a receptionist who is not only able to remain calm and focused but is also seemingly unaffected by it. Who is a receptionist? All rights reserved. Their biggest weaknesses (this will show their self-awareness), How they would handle a particular situation involving other people, How they handled a problematic caller in the past, and need help finding a receptionist with these qualities? Demand for administrative professionals extends across most industries, from general practical medical clinics to Realtor offices. As the initial, and oftentimes most visible face of your business, the person at … You can start by asking how they prefer to set up calendars and contacts. A good receptionist is proficient with basic technology. Nexa also has an assurance process, which allows the receptionists working with us to “level-up” as they gain experience. When a receptionist needs to answer telephone calls, the person on the other line won’t always be happy—and a receptionist needs to understand how to handle that situation. Some advice that we often give to our virtual receptionists who are introverts is to take frequent short breaks and get some personal time for themselves. While virtual receptionists simply enter all details into their systems, receptionists on the floor may find it difficult to take organized notes. I’m sure you’ve heard the old saying “please, don’t shoot the messenger.”. Financial records and customer data are not things to mess around with and often these are the things that your receptionist is dealing with on a daily basis. They will undoubtedly have to handle multiple tasks at a time. If you have found a receptionist who is able to put themselves in another person’s shoes, then you have found a good receptionist. Qualities Of A Receptionist. It is... 2. Talks positively about past jobs and employers. Naturally, a receptionist should have excellent verbal communication skills as well as active listening and great customer service skills. If you are recruiting a receptionist, then you will probably have some questions already in mind specific to the business you run. Even if another candidate has a lot of the qualities you are looking for, this might be trumped by medical knowledge and familiarity with the terms, and operational standards of the industry. Additionally, a receptionist should be adept at using basic word processing software and various types of office equipment. Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. They know how to help keep everything in your business safe and secure. For a receptionist, following the same process to keep accurate records and communicate the messages to everyone can be invaluable. There are individuals out there that just don’t have to try that hard for this to be apparent in their personality. There are also certain receptionist skills and qualities that can help them be effective at carrying out their daily tasks while portraying the business in a positive light. A lot of people opt for longer interview processes to try and extract details about this sort of personality trait, and find out if a candidate has the right receptionist qualities. Ask how they’ve handled a stressful situation in their previous workplace, Assess whether or not they can stay calm under pressure, Ask what tasks they’ve handled in previous jobs, Ask what technical software they’re familiar with, Ask about a time they’ve had to get familiar with the new software quickly. Our receptionists are hand-picked and go through rigorous and thorough training, so you can be assured that a Nexa virtual receptionist is not just a good financial option, but a good business decision, too. If the job of your receptionist is often to answer calls, book appointments, and keep things within your business organized, you may not need them to be based within a physical location. And as we’ve said before, great customer service is key to making more sales, getting more referrals and a whole host of other important things. Our staff is made up of motivated, organized and positive individuals who aren’t afraid to work hard and tackle the everyday challenges of various industries. . This, of course, may cause a lot of strain on a receptionist. This is one of the major reasons why you should hire someone who is prudent about their job responsibilities. Remember, you are looking to learn more about both the skills of any prospective receptionists, but also their personality. You knew this one was coming. Don’t want to let your calls go to voicemail and need help finding a receptionist with these qualities? But if they have high emotional intelligence, you’ll see the opposite effect. A lot of people opt for. Qualities and Attributes of a Good Receptionist: 1. They know how to help keep everything in your business safe and secure. Has stayed in positions for longer than four years and hasn’t had more than three jobs in a 5-year period. They know their way around a spreadsheet as well as industry-specific software. Another good old saying for these scenarios. Even when someone is being really difficult or even aggressive in their tone, receptionists need to be able to remain confident in their position. Among the most important receptionist qualities that someone applying for one of these roles must exhibit are interpersonal, administrative and organizational skills. Fields Passed: Name, Email, Phone Number, Call Regarding/Message, How to Capture New Clients for Your Real Estate Business, 6 Examples of Berserk Customer Service Calls. When reviewing resumes, long spells at other businesses are a good sign that you can count on someone. 5 Qualities of the Perfect Receptionist 11/12/15 11 December, 2015 0 Comments 0 notes. Knowing how to be a good receptionist is not always simple and our staff is fully-trained, often with industry-specific knowledge. If your recruitment process allows people to talk about their passions during an interview, then this is a good way to gauge if you have a positive applicant. Receptionists typically operate the front desk of a business. When the time comes, and it will, a receptionist will have to make some big decisions regarding company affairs, even if that is not within their purview. A receptionist often has to work under high amounts of stress. Phoenix HQ2001 W. Camelback Rd. Making a good impression and giving competent service to your customers is a baseline expectation. The minute she took her first phone call, she fell in love with helping people. This means you have to be empathetic. Personality Traits of a Great Receptionist Friendly. So, looking at a guide like this one by Indeed can allow you to brainstorm important questions to ask your potential staff. Given below are certain qualities that can help receptionists to develop a rapport with clients and make smoothly running office: Have a positive attitude A Receptionist represents the face of the company – so, no one wants to be greeted by an awful expression and a grumpy attitude. First and foremost, a great receptionist is friendly! A person’s attitude will always shine through. Over one million receptionist jobs exist in the United States, according to the Bureau of Labor Statistics. That’s what we’ll talk about today! 5 Nexa Receptionists Services Your Business Needs To Know About, How To Bring In More Leads With Pay-Per-Click (PPC) Advertising, Nexa Receptionists Holdings, LLC Appoints New CEO Jeff Mosler, In Celebration of Women’s History Month: Recognizing Women in Leadership at Nexa Holdings Brands, 5 Ways Nexa Receptionists Empowers Your Business. Check them out if you haven’t already! And what are the duties of a receptionist? We are committed to providing a higher standard of exceptional service. Questions about their previous employment, and their outlook on the role of a receptionist, can give you an insight. The most important virtue and personality trait of any receptionist is patience. Say Hello 877-303-5757 can allow you to brainstorm important questions to ask your potential staff. This way, you’ll have a better idea of their attitude. In fact, callers can have varying emotions when they call in and an important quality for any receptionist or call center agent to have is to be able to sense and recognize these emotions in a caller or visitor and address them professionally and properly. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. Word travels fast and you are trusting your receptionist with your business reputation. This way, you’ll have a better idea of their attitude. Post on job boards for free. Also, they will easily make call transfers, use fax machines and copiers, and handle a complicated phone system. So, how can you tell if a receptionist candidate is poised and has the ability to multi-task? Answering service agents simply can’t keep a caller on hold or ask them to call back later. As you can see, a receptionist isn’t just about being a good note-taker and having good communication skills. 1. We train all of our virtual assistants to deal with multiple tasks at the same time, so they are able to handle tough situations that are thrown at them. 7 minutes. One minute they may be working on a spreadsheet and the next, they may be answering a phone call or taking a message. All calls are scored as 1-3 on a robust feedback system, which means continual improvement and understanding of customers’ needs. 6 Skills and Traits Employers Want in a Receptionist. A talented receptionist can connect callers and visitors with the right team members, as well as handle basic customer service problems and requests. If a caller is angry with an employer, the aggression is usually directed toward the person receiving the message. A receptionist should be polite especially to visitors. A receptionist at work attending to visitors. We’re proud of the strong relationships we maintain with our clients. Active listening and great customer service skills also are a must. Positivity is a leadership trait and it’s also something to look for in a good receptionist. You may need time for a receptionist to familiarize themselves with your business before you learn whether they are consistent and dependable. A receptionist should have a good command of English language. It’s these personality features that must be apparent when hiring your next receptionist. Remember, you’re there to represent your company. However, we feel that the same blunt tool can’t be applied when it comes to hiring receptionists. Our. Key Traits of Great Receptionists This is not a general trait list of general receptionists. Receptionist job description. Although like any position, there can be some downtime or slower periods in the average work-day, receptionists will suddenly find themselves juggling many tasks at once. and integrate with your own CRM. This person has to be very attentive to details, remember all the tasks and promises made over the phone or in personal conversations. However, looking at a guide like this one by Indeed can allow you to brainstorm important questions to ask your potential staff. Naturally, a receptionist should have excellent verbal communication skills. Manage calls and update your receptionist team on-the-go. It shouldn’t take five hours to teach them how to use a new piece of simple software. That’s the important question. | Terms and Conditions, 6 Qualities to Look for in a Good Receptionist. Computer skills are also a must--most … In these cases, a virtual receptionist with full training can be beneficial. We work with you to create a script that is suitable for call handling within your business. A receptionist’s role is often varied and they need to learn fast. Clare Hargreaves- Norris Appearance of the receptionist The receptionist is usually the first person that the client sees when they enter the salon, for this reason it is important that you present a good first impression. Being open-minded helps receptionists to creatively solve problems, and ensure that every caller is attended to in a respectful and polite manner. A receptionist being either incompetent or rude can have hugely negative implications for your organization and ultimately lose customers. Emotionally intelligent people have empathy, can handle their own emotions and can manage the emotions of other people. Administrative Job Descriptions A receptionist represents a company by being the face and voice that greets clients upon their first visit or phone call. They always speak with a smile, are kind and resourceful, and ensure that they don’t cross the boundaries of civility. Introverts can be quite sociable, as long as they find time to remove themselves and recharge from extensive human interactions. We explore the must-have receptionist skills and qualities that employers are looking for today and why. Emotionally intelligent people have empathy, can handle their emotions, and can manage the emotions of other people. Active listening and great customer service skills also are a must. So, staying strong in your stance is a must for any receptionist. to deal with multiple tasks at the same time, so they are able to handle tough situations that are thrown at them. 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Comments 0 notes improvement and understanding of customers ’ needs Terms and Conditions 6... Staying organized, but it ’ s intake management tool is designed to help keep everything in stance... Sometimes callers who contact a business her duties qualities of a receptionist the job works this. Themselves in a good receptionist the activities associated with a history in this field finding receptionist!
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